Boosh endeavours to protect your personal information. This Privacy Policy applies to all personal information collected during any written, electronic, and oral communications or collected online or offline, and all corresponding webpages that link to this Privacy Policy (collectively, the “Site”), and when you interact with our advertising and applications on third-party websites and services if the advertising and applications include links to this Privacy Policy.

This Privacy Policy is incorporated into Boosh’s Terms of Conditions by reference as if set forth fully therein, which must be reviewed and accepted by you.

If you have any questions about our privacy policies, please contact us at hello@boosh.co.nz. By providing your personal information to Boosh, you signify your acceptance of the Terms and Conditions and agree that Boosh may collect, use, and disclose your personal information as described herein.

This Privacy Policy (“Privacy Policy” or “Policy”) explains how Boosh Limited. (the “Company”, “We”, “Us” or “Our”) may gather, collect, record, hold, distribute, share, disclose, or otherwise use your personal information and the rights and choices you have in relation to your personal information.

In addition, you agree to our Messaging Terms:

• Messenger - Terms of Service
• Messenger - Privacy Policy

Please read this Privacy Policy carefully to understand our practices in relation to your personal data. Contact details of Boosh can be found under the “Contact” section of this Privacy Policy.

Collecting Personal Information

When you access or use our Site, we may, either directly or through our service providers, gather, collect, record, hold, distribute, share, disclose, or otherwise use personal information about you that you provide to us. Personal information is any information that relates to you, identifies you personally, or could be used to identify you, including but not limited to your name, mailing address, email address, telephone number, or any other information. Personal information does not include anonymised or aggregated information. The types of personal information that we may collect about you are described below.

1. Information Provided Directly to Us

When you use our services, contact us directly, or engage in certain activities, such as registering for an account with us, placing an order on our website, or signing up to receive emails about our latest products and services, we may ask you to provide some or all of the following types of information:     

• Your name
• Mailing address and/or billing address
• Email address
• Date of birth or age
• Payment information, such as a credit card number, information about your bank account, gift card information, or related gift information
• Information you provide when you purchase any of our goods or services, including product or service parameters or preferences you provided when making a purchase
• Information you provide when you report a problem with our site or an online purchase or other transaction with us through email, our site, telephone, writing, or other means
• Records and copies of your correspondence (including email addresses), if you contact us
• Transaction history with us
• Information you provide or that is otherwise involved in the return or exchange of a product, such as information about the transaction, product details, purchase price, and the date and location

2. Product Purchases

When you purchase a product through one of our services, we will collect and process the information that you provide. In particular, we may ask you to provide your name, address, phone number, email address, and the model number and purchase date of your product. Providing this information will allow us to quickly and easily identify customers when contacted with any issues and to communicate with you for marketing purposes or otherwise.

2. Communications

We may collect personal information from you, such as your email address, phone number, or mailing address, when you choose to request information about our services, register to receive communications over email or text messaging, participate in promotions or loyalty programs, or otherwise communicate with us. Where allowed by applicable law, we may also record and store customer support calls for training and quality purposes.

3. Survey and Reviews

We (or third parties acting on our behalf) may contact you to participate in research, surveys, beta testing, or to provide reviews and testimonials about their activities and interests to help us improve the usefulness of our services, products, or improve our customer service. We may ask you to provide your name, physical address, email address, and/or phone number. Online surveys and polls may be carried out by a third party on our behalf, but they are always voluntary, and you do not need to respond to them.

3. Promotional Activity

If you choose to participate in our promotional activities, such as contests and other similar promotions, we may collect your name, email address, physical address, and contact number to administer your participation and/or communicate with you in the future in relation to the promotion or for marketing purposes, to the extent permitted by law. Some promotions will have additional rules containing information about how we use and disclose your personal information. In compliance with the laws of your jurisdiction, as a participant, you

4. Online Activities

We may collect information through our online services or platforms. We may collect information typically collected through websites and applications, such as the browser and device information, application usage data, information collected through cookies, pixel tags, and other technologies, and Internet Protocol addresses (refer to the section on Cookies below).

5. Device Information

We (or our service providers) may collect information about the computer, tablet, phone, or another device you use to access any of the services, including the Internet Protocol address, hardware models, operating system and version, mobile network information and other unique device identifiers.

6. Information from Third Parties

We may receive information about you from other sources to help us correct or supplement our records, improve the quality or personalisation of our services to you, and prevent or detect fraud. We may also collect personal information about you that we receive from our partners or other third parties. For example, if you make a purchase from us, we may receive information about your credit rating from Centrix or other service providers; or if you visit one of our social media accounts, the respective provider may provide us with statistical information regarding your use of our account. By gathering additional information about you, we can correct inaccurate information, enhance the security of your transactions, and give you product recommendations and special offers that are more likely to interest you.

8. Automated Data

Subject to your device permissions, we may collect certain information automatically through our Services and/or other methods of technical analysis, such as your IP address, cookie identifiers, mobile carrier, mobile advertising identifiers, MAC address, IMEI, Advertiser ID, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, browser type and language, geolocation information, hardware type, operating system, Internet service provider, pages that you visit before and after using the services, in-store activity (e.g., through closed circuit TVs for security monitoring or geofencing to identify traffic), the date and time of your visit, the amount of time you spend on each page, information about the links you click and pages you view within the Services, and other actions taken through the use of the Services (such as preferences). You can prevent your device from sharing precise location information, including without limitation some or all of the Geo-Location Data, at any time through your device’s operating system settings.

How We Use Your Personal Information

We may use the personal information collected about you for the following purposes:

• To create and manage your customer account and communicate with you regarding your purchases and payments.
• To provide access to our online store, confirm, process and fulfil your orders, handle returns or questions, and communicate with you regarding these matters.
• To process and deliver your order.
• To provide, administer and communicate with you about products, services, events, surveys, and promotions (including by sending you marketing communications).
• To process, evaluate and respond to your requests, inquiries, and applications.
• To personalise your experience with the services by presenting products and offers tailored to you.
• To verify your identity to ensure security for the other purposes listed here.
• To operate, evaluate and improve our business (including developing new products and services, assessing the effectiveness of our services, advertising and marketing approaches (including defining groups of audiences for marketing purposes and creating aggregate de-identified data sets that do not identify an individual) and how to improve these, managing communications and carrying out our various accounting, auditing, billing, reconciliation and collection activities).
• To protect against and prevent fraud, unauthorised transactions, claims, and other liabilities and manage risk exposure and quality.
• To conduct investigations, comply with and enforce applicable legal requirements, industry standards, and our policies and terms, such as this and other Boosh services’ terms of use.
• To ensure the safety of Boosh services, products, information resources, and employees.
• To share necessary personal information with third-party service providers for the purpose of fulfilling orders, processing payments, or providing marketing communications.

Sharing and Disclosure of Information

For the purposes set out above, your personal information may be shared by us with:

• Vendors and Service Providers: We may share any information we receive with vendors and service providers. The types of service providers to whom we entrust personal information include service providers for (a) order fulfilment and warehousing; (b) web hosting, analytics, and related services; (c) payment processing, fraud protection, and credit risk reduction; (d) customer service activities such as inquiries and shipping; and (e) in connection with the provision of the Services. Boosh’s policy is to execute appropriate contracts with service providers that prohibit them from using or sharing personal information except as necessary to perform the contracted services on our behalf or to comply with applicable legal requirements, and this Privacy Policy.
• Business Partners: Boosh may share personal information with its business partners and affiliates for our and our affiliates’ internal business purposes or to provide you with a product or service that you have requested. Boosh may also provide personal information to business partners with whom we may jointly offer products or services, or whose products or services we believe may be of interest to you. In such cases, our business partner’s name will appear, along with Boosh.
• Marketing: Boosh may allow third-party advertising partners to set tracking tools to collect information regarding your activities on our services (e.g., your IP address, page(s) visited, time of day). We may also share such de-identified information as well as selected personal information (such as demographic information and past purchase history) we have collected with third-party advertising partners.  We may work with third-party advertising companies collectively, "Advertising Partners" to provide you with advertisements or other information that we think may interest you. These Advertising Partners may set or access their own cookies, pixel tags or similar technologies on our site and services. These Advertising Partners may also provide us with their own independent data about potential customers and such data could include data about you previously collected by the Advertising Partner. We may allow access to other data collected by the Service to facilitate the transmittal of information that may be useful, relevant, valuable or otherwise of interest to you.
• Analytics Partners: We may use analytics services provided by a third-party analytics service provider or by using one of their tools, such as but not limited to Google Analytics, to collect and process certain analytics data. These services may also collect data about your use of other websites, apps, and online resources. Google Analytics is a web analytics service that tracks and reports Site traffic. To prevent your data from being collected and used by Google Analytics, you can opt out at: GA - opt out
• Professional Advisors: We share personal data with our legal, financial, insurance, and other advisors in connection with corporate transactions or in connection with the management of all or part of our business or operations.
• International Data Transfers: You agree that all personal information collected via or by Boosh may be transferred, processed, and stored anywhere in the world, including but not limited to, New Zealand, in the cloud, on our servers, on the servers of our affiliates or on the servers of our service providers. By providing information to Boosh, you explicitly consent to the storage of your personal information in these locations.
• As Required By Law: We may access, preserve and disclose your personal information, other account information, and content, if we believe doing so, is required or appropriate to disclose information about you (i) if we are required to do so by law or legal process (which may include laws outside your country of residence), (ii) to law enforcement authorities or other government officials (which may include authorities outside your country of residence), or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
• Merger, Sale, or Other Asset Transfers:  We may use, disclose or transfer your personal information to a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

Managing Your Information/ Opt-Out

We want to communicate with you only if you want to hear from us. You have the right to object to and opt out of certain uses and disclosures of your personal information. Where you have consented to Boosh's processing of your personal information, you may withdraw that consent at any time and opt-out to further processing by contacting hello@boosh.co.nz or compiling an opt out message through our 'Contact' page.

Please note that even if you opt-out, we may still collect and use non-personal information regarding your activities on our Service and/or information from the advertisements on third-party websites for non-interest-based advertising purposes, such as, to determine the effectiveness of the advertisements. You may opt out from:

• Receiving electronic communications from us:
  If you no longer want to receive marketing-related emails or communications from us going forward, you may update your email preferences at any time by clicking the 'update your preferences' or 'unsubscribe' link in the footer of any email we send you or compiling an opt out message through our  'Contact' page.

We will try to comply with your request(s) as soon as reasonably practicable. If you opt out of receiving marketing-related emails from us, we may still send you important administrative messages that you cannot opt-out of.

Security

At Boosh, we are dedicated to ensuring the protection of our users' personal information. To maintain the security of your information, we regularly review and update our security measures to address any potential vulnerabilities and ensure that our systems are in line with industry standards. This includes conducting periodic risk assessments, testing our security protocols, and updating our technology as needed to ensure that we are providing the highest level of protection possible.

In addition, our team regularly receives training on data security and privacy best practices, so that they can continue to stay up-to-date on the latest trends and threats in the industry. This helps us to provide a proactive and comprehensive approach to data security and protection.

We maintain physical, electronic, and procedural safeguards to guard your personally identifiable information. We use secure socket layer (SSL) technology to protect the security of your payment information and we encrypt your personally identifiable information when it is sent over the Internet. Unfortunately, the transmission of information via the internet is not completely secure. Although We do our best to protect your personal information, We cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Site.

There are several steps you as a customer can take to protect your own information:

1. Use strong and unique passwords: You should use strong, unique passwords for your online accounts, and avoid reusing the same password for multiple accounts.

2. Keep software up-to-date: You should regularly update their operating system, web browsers, and other software to ensure that they have the latest security patches.

3. Be cautious when using public Wi-Fi: Public Wi-Fi networks may be less secure than private networks, so you should avoid transmitting sensitive information over public Wi-Fi, such as credit card numbers or login credentials.

4. Watch out for phishing scams: You should be wary of emails or text messages that ask for personal or financial information, especially if they are unexpected or the sender is unfamiliar.

5. Use two-factor authentication: Where possible, you should enable two-factor authentication for their online accounts, which adds an extra layer of security.

6. Regularly monitor financial accounts: You should regularly check your financial accounts, such as credit card statements, to detect any unauthorised transactions.

7. Secure mobile devices: You should secure your mobile devices, such as smartphones and tablets, with passwords or other security measures, and regularly back up important data.

8. Educate yourself: You should educate yourself about online security, stay informed about the latest security threats, and take proactive steps to protect your information.

Children's Privacy

Our Services are not directed to children under the age of 16. In addition, you are not permitted to use our Services if you do not meet the minimum age requirement applicable to our Services in your jurisdiction. We do not knowingly collect personal information from children under the age of 16.

If you have reason to believe a child under the age of 16 has provided us with personal information you may contact us at hello@boosh.co.nz. We will take steps to delete such information from our files as soon as possible and terminate the child’s account unless we receive verifiable parental consent.

Cookies Policy

Cookies are small text files that are stored on your computer, device, or browser when you visit certain websites or pages.

We use cookies to improve and personalise your experience with us. For example, cookies allow you to save items in your shopping cart and ensure that our website runs smoothly and provides the best user experience. None of the cookies we use collect personal information, and all data collected is completely anonymous.

In order to make full use of our site's features and functions, your device must accept cookies. Most web browsers have cookies enabled by default, but you can manage cookies through your browser's settings, typically found in the "Privacy" section. Some browsers allow you to receive notifications when you are offered a cookie and the option to accept or reject it. On many mobile devices, users can opt out of certain mobile advertisements via their device settings.

Updates To Our Privacy Policy

Boosh may, without prior notice to you, review and update this Privacy Policy from time to time to make sure that it remains current and reflects changes in our information practices. This may include changes in the law, in your data collection and processing practices, or responses to customer feedback  We will indicate at the top of the Privacy Policy when it was most recently updated us.

Request Personal Data

You have the right to request a copy of the personal data that Boosh holds about you. To make a request, please send an email to hello@boosh.co.nz with 'Request for Personal Data' in the subject line.

In your email, please include your full name and the address where you would like us to send the requested information.

We will verify your identity before providing any personal data and will respond to your request within 30 days.

A fee may apply for processing your request, as permitted by law. If a fee applies, we will provide you with an estimate before completing your request.

Please note that in certain circumstances, we may not be able to provide you with all of the personal data that we hold about you. In such cases, we will explain the reasons for the denial of access.

If you have any questions or concerns about our Request for Personal Data Policy, please do not hesitate to contact us at hello@boosh.co.nz.